Support

Anticipating and meeting customer needs with innovative paper and packaging solutions is what Ariva is all about.

Our knowledge, experience and commitment to best-in-class service have earned the loyalty of our customers. At Ariva, we develop long-term partnerships with our customers by consistently delivering innovative ideas, creative solutions and service you can rely on, year after year.

What can we do for you?


Service

The power of our people

In today's digital world, we remain as committed as ever to providing responsive, personal service. Our sales and service professionals have the training, experience and tools to address any paper or packaging need, quickly and efficiently. The quality of our people sets Ariva apart. It's also earned us one of the highest levels of customer satisfaction in the industry.

Streamline product procurement

We continually invest in supply management and e-commerce technologies that make your paper product procurement faster and easier. Our online ordering capabilities and supply chain solutions save you time and streamline your paper procurement processes.

Single-source convenience

We can fill all your paper and packaging supply needs with one phone call, one delivery and one invoice. That saves you time and makes your life a lot easier. So you can focus on your business.

Investing in expertise

In today's competitive marketplace, knowledge is more valuable than ever. That's why Ariva invests in specialized training and education to provide the best in business product consulting. We're committed to keeping our people at the forefront of new trends and technologies that add value to your business.

Focused on your needs

Our ability to stay close to our customers enables us to anticipate their needs. In today's ever-changing business environment, having a partner focused on your specific needs and priorities can eliminate a lot of headaches.

Committed to your satisfaction

Assuring your satisfaction is our first priority. We go out of our way to ensure the accuracy of every order. If you have an issue with any aspect of our products or service, we are committed to resolving them to your satisfaction, quickly and professionally.


Paper Sample Services



Creative solutions take shape in the Ariva paper sample departments. We are your design resource.

Whether you need paper samples, swatch books, sample mock-ups, or printed samples. Helping you find the best paper solution and better serve clients is our mission.

At Ariva, we recognize the value of experiencing a particular paper stock with your own eyes and hands. That's why we have a full-time, dedicated paper samples team in our Montreal and Toronto branches, ready to serve you.

For more information on paper samples and promotions, contact your nearest Ariva location or contact us at:
samples.tor@ariva.ca (Toronto) or
echantillons.mtl@ariva.ca (Montreal).


Consulting

Wealth of Expertise

The Ariva sales team is supported by a wealth of internal resources and experts in every facet of paper production, distribution and use and beyond paper to digital printing, industrial packaging, materials handling, and more.

Complementing our own paper and packaging expertise, is the deep knowledge resources of our mill partners around the world. It is our passion to share this knowledge with you to help solve your business challenges. We can help identify opportunities for improving your products and services and streamlining your operation to reduce labour and minimize costs.

Our specification professionals know paper inside and out, from product performance and applications to price and environmental compliance. Count on them to help you pinpoint the perfect paper to meet any need or budget.

Strategic Advisors

We can also help you position your business for the challenges and opportunities of today and tomorrow.

As a leader in sustainable paper products and processes, Ariva can help you address the critically important issue of sustainability. We can advise you in the most cost-effective ways to implement a chain-of-custody (COC) strategy for your business.

Since Ariva plays an active role in leading paper, printing and distribution trade associations, we can provide information and insights from multiple fronts to help you plan for the future more effectively.


Contact Help



We work hard to make your life easier. Our commitment to best-in-class paper and packaging consulting service has earned Ariva a solid reputation for reliability and integrity.

Have a question about a product, pricing, availability, delivery, or just about anything else? The answers you need are just a phone call or email away. From printing expertise to packaging product recommendations, we make sure you have access to the information or assistance you need, whenever you need it.

At Ariva, we're proud of the relationships we build with our customers. The quality of our customer service is a key factor behind these strong partnerships.